Privacy Policy

Sedna Health values your trust. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including when you shop at our e-commerce store.

1. Information We Collect

We collect the following categories of data when you visit or interact with our website:

a) Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Date of Birth (if provided)
  • Medical or Health Information (when relevant to product use or consultation)

b) Payment Information

  • Credit/Debit Card Details (processed securely via third-party payment gateways)
  • UPI or Net Banking Info (processed securely)
  • Note: We do not store full payment card details on our servers.

c) Account Information

  • Username and encrypted password
  • Order history and saved preferences

d) Technical Data

  • IP Address
  • Browser type and version
  • Device type, operating system
  • Pages visited, session duration, and referral source

e) Cookies and Tracking Technologies

  • Functional cookies (remember user preferences)
  • Analytics cookies (Google Analytics, etc.)
  • Marketing pixels (Meta, Google Ads, etc.)

2. How We Use Your Information

  • Process and deliver your orders
  • Improve user experience and website functionality
  • Provide customer support and respond to inquiries
  • Send transactional emails (order confirmations, invoices, delivery updates)
  • Notify you about offers, promotions, and wellness tips (with your consent)
  • Comply with legal obligations

3. Legal Basis for Data Processing

  • Consent (for email marketing, health consultation)
  • Contractual necessity (to fulfill your orders)
  • Legal obligation (for tax, accounting, regulatory compliance)
  • Legitimate interest (fraud prevention, service improvements)

4. Data Security

  • SSL encryption for all transactions
  • Secure servers with firewalls and access controls
  • PCI-DSS-compliant payment gateways
  • Regular data audits and staff confidentiality agreements

5. Cookies & Tracking

  • Personalize content and product recommendations
  • Analyze website traffic
  • Retarget visitors with relevant ads

You can manage or disable cookies in your browser settings.

6. Sharing Your Information

We do not sell your personal data. We may share information with trusted partners only in the following cases:

  • Logistics and shipping providers (for order delivery)
  • Payment processors (to process payments)
  • IT and hosting service providers
  • Legal authorities (only if required by law)

All third parties are bound by data protection and confidentiality obligations.

7. Data Retention

We retain your personal information:

  • As long as your account is active
  • As required to fulfill the purposes outlined in this policy
  • As needed to comply with legal, tax, or regulatory obligations

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for marketing at any time
  • Lodge a complaint with a data protection authority

To exercise your rights, email us at sednawellness@gmail.com.

9. Children's Privacy

We do not knowingly collect personal data from children under the age of 16 without parental consent. If you believe a child has provided us data, contact us for removal.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

11. Changes to This Policy

We may update this policy periodically. You will be notified of any significant changes via email or website notification.

12. Contact Us

For any concerns, questions, or to exercise your rights, reach out to us:

📧 Email: sednawellness@gmail.com